What’s at the heart of this tool!

CODE Feedback is a SaaS application for Dev Rel and Product teams to capture and process feedback from their users. The application serves a dashboard to analyze and act on feedback as well as widgets and SSO with your user’s applications.

The C.O.D.E. method as pipeline to process user feedback:

• Capture: Collecting feedback from various data sources and in different formats
• Organize: Categorizing and tagging feedback for analysis
• Distil: Identifying core themes, pain points, and actionable insights
• Express: Communicating that feedback to product teams, stakeholders, and the product community.

<aside> 💡 Content in bold goes for MVP

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Capture

• Multiple-channel feedback inputs
  • Feedback Forms
  • In-App Feedback Widgets
  • Community Forums
  • Social Media
  • Support tickets
  • Surveys
• Public vs Private feedback (what our customers can see vs not)

Organize

• Smart Tagging: NLP to classify feedback into groups (bugs, reviews, feedback request)
• Manual Tagging: Create your own tags, or use NLP and ML to automatically assign them.
• Sentiment Analysis: Is this a positive feedback, neutral, or negative? → Prioritization
• Prioritization: importance and urgency

Distil

• Topic Modeling: group feedback based on common topics or themes. ML to automatically attach incoming feedback into existing models.